Solution Architecture Spec

WhatsApp AI & Customer Engagement

Conversational Commerce, Lead Qualification & 24/7 Support

Overview

WhatsApp is the world's most accessible communication channel, yet most businesses struggle with slow manual replies. Altimet AI builds intelligent WhatsApp conversational agents that qualify inbound prospects, answer catalog questions, process order statuses, and re-engage dormant leads — all powered by official WhatsApp Business APIs and enterprise guardrails.

Operational Bottlenecks Addressed

Prospects inquiring on WhatsApp going cold because staff cannot reply in minutes.

Sales reps spending hours answering the same preliminary pricing and qualification questions.

Lack of structured CRM sync for WhatsApp leads, leading to lost customer records.

The Altimet AI Solution

We build end-to-end WhatsApp automation flows using the official Meta Cloud API. Our solutions combine natural conversational intelligence with structured buttons, catalog browsing, interactive lists, and real-time CRM two-way synchronization.

System Pipeline Flow

Meta Cloud API Gateway

Secure, verified business messaging infrastructure with high throughput.

Conversational Router

Parses intent, classifies lead priority, and maintains cross-session memory.

Interactive Message UI

Employs WhatsApp action buttons, lists, and media attachments for easy engagement.

CRM & ERP Webhooks

Instantly syncs chat logs, contact attributes, and deal stages with your CRM.

Targeted Operational Metrics

Instant

Lead Response Time

+40%

Qualification Rate

100%

CRM Data Accuracy

Deployment Phasing

Phase 1: Flow Architecture Week 1
Phase 2: Agent Logic Build Weeks 2-3
Phase 3: Webhook & CRM Sync Weeks 4-5
Phase 4: Compliance & Go-Live Week 6

Architecture & Integration FAQs

Operational details and technical requirements.

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