AI Agent Automation
75% operational throughput boost
The Challenge
Discrepancies in freight rates and shipping weights required customer service agents to manually verify invoices across three legacy system portals, causing shipping backlogs.
The Altimet AI Solution
We designed an autonomous multi-agent system on LangGraph. The system monitors incoming email disputes, extracts invoice IDs, fetches records from legacy portals, analyzes variances, and drafts response resolutions for customer service review.
System Architecture
Stateful agent workflow on LangGraph with custom API tools and human-in-the-loop approvals for financial adjustments.
Measurable Impact
Average invoice dispute resolution time reduced from 2 hours to under 2 minutes.
75% increase in operational throughput without increasing headcount.
92% of disputes resolved autonomously without human intervention.
Client Profile
Enterprise Entity
Zenith Logistics
Target Outcome
75% operational throughput boost
Integration Stack
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